WordPress Support Agent

WPFactory LLC

My tasks

• Providing active support and assistance on both our company's website forum and the official WordPress.org support forum as an official support representative of WPFactory, providing comprehensive support for over 60 plugins.
• Assisting clients with plugin setup and configuration, and providing detailed guidance to help them achieve their desired outcomes.
• Collaborating with developers to assign tasks and prioritize feature implementation based on client requests.
• Escalating complex issues to senior developers when required, ensuring prompt resolution.
• Acting as a liaison between clients and the development team, providing regular updates and timely responses.